Learn how to differentiate between pressure and stress, discover the benefits of resilience-building in teams and organizations, and explore practical methods to increase adaptability and maintain focus in high-pressure situations.
Lesley Cooper is the founder and CEO of WorkingWell Limited and the co-author of “Dangerous Waters – Strategies for Improving Wellbeing at Work”. She contributes to TV and radio programs in the UK on the subject of employee wellbeing, including Channel 4’s highly acclaimed documentary “Stressed Out”. Lesley is also a full member of the International Stress Management Association.
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1:10 The difference between pressure and stress
4:08 How pressure and stress impact performance
10:11 Resiliency is a shared responsibility between employee and employer
13:36 The skills that make up someone's agility
14:50 How to move from "rigid" to "adaptable" in the face of pressure
17:43 Awareness and choosing our responses
21:22 How self-talk plays into our level of resiliency
23:40 Making time for recovery during the workday
25:54 Insights on personal energy management
29:17 Organizational responsibility for building resiliency
31:39 Two modes of being present
34:45 Time management strategy to increase focus and presence
38:47 Balancing accountability and flexibility in leadership
Lesley’s view on the greatest unmet wellbeing need at work today
"I'd say the number one thing missing in today's workplace is a focus on the quality of the work environment. We are very focused on training people to be more resilient and helping them recover when they experience burnout, but it's like cleaning up a fish and putting them back in a dirty pond. There's not enough attention given to the toxicity in the work environment that may be contributing to burnout. We need to change that, but right now, the focus is primarily on secondary and tertiary interventions like training and treatment.
On a more specific level, the COVID pandemic and the shift to digital technology has led to a lack of water cooler moments and a greater focus on well-being interventions like products and services. However, there is not enough focus on the people actually doing the work. It's important to talk to the human doing the work, not just the task they're performing. I think this relates to your podcast series on the human aspect of well-being in the workplace.
Unfortunately, we've lost contact with each other, and it's become harder to have those inconsequential conversations that make people feel valued as humans. We tend to just talk about work, and that's a loss because when you employ someone, the whole person comes to work, not just the part that does the job. We should talk to the whole person to promote well-being in the workplace."
What “working with humans” means to Lesley
“For me, it is that it's about talking to the human being and not the task.”
Follow: Lesley on LinkedIn
Visit: WorkingWell Limited
Read: Dangerous Waters – Strategies for Improving Wellbeing at Work