Humans At Work with Michael Glazer

#35: Melanie Hicks on Psychological Contracting

Our level of satisfaction at work often depends how well managers, coworkers and employers meet our unwritten, and often unspoken, agreements and expectations. And people tend to quit their jobs when these expectations aren’t met. Dr. Melanie Hicks, Founder and Chief Impact Officer of InPursuit Research, is an expert on psychological contracting, and she explains how this works and what employees and managers can do when we realize our expectations aren’t being met.

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